Sorted

Well, that's it. Mum's phone and alarm are working again. Phew! Apparently, umpteen BT and Openreach vans turned up at nine in the morning - like one of those movie hostage scenes when the FBI roll in. And then, how it actually played out was that a young engineer from BT... well I can't actually say what he did, or he'd have to kill me. Clambered up the tree, maybe? Made himself safe, and repaired the line, maybe? We'll never know. Anyway, the long and the short is that after 19 days, and the involvement of the Director of BT Scotland, the phone's fixed. I'm curious now as to how long it will take to replace this 'dangerous' pole. And I'm interested in why organisations like Plusnet / Openreach / BT think it's necessary to crush the initiative, energy and will out of their employees. About which, more later. Right now, it's hoorays all round! And a big thank you to Mr Anonymous!