Just a quickie - with communication in mind. I've been up to Scotland in the last week to see Mum - not least because her phone has been off and as a result she has no healthcare alarm. Her account's with Plusnet, but of course, Openreach and BT are involved. The problem seems to be a pole that's 'unsafe' to climb. Something Plusnet have known since Day 2 of this saga. And BT have known for a long time -since they condemned the pole ages ago. There's nothing new about my frustration in dealing with these organisations. Real listening, practical and imaginative engagement with the problem, comprehensible online communication - all these seem beyond them. (Just as an example - Plusnet won't actually allow you to 'complain' - you have to write a 'question'. Or add 'details' to your 'question'. You're not allowed more than four of these 'questions' at any one time - even if your initial 'question' or complaint remains unresolved. Orwell would just have nodded and said, I told you so.) Today is Day 11 of the saga - eleven days in which my 81 year old, housebound Mum has been without her phone and without the alarm she wears day and night. Yesterday an engineer was due to call. I hope by the end of today we'll at least have a plan. I'd love it if Mum had a working phone and was able to feel safe. Somehow, I doubt it.